Patient Charter

SurgiCare provides a patient charter. This is our commitment to you.

Our patient charter care centre ensures that each cosmetic surgery, weight loss surgery and cosmetic treatment patient is treated as an individual, in a respectful and non-judgemental way. Our 24-hour telephone service is staffed by our nursing team, who are able to answer any questions or queries and to offer reassurance and support to patients when required.

Call SurgiCare on 08000 46 1000 to find out more about our patient charter care centre, or get us to call you back.

What can I expect in patient care from SurgiCare?

Our patient charter care centre ensures that all of our patients receive the utmost support and care during their SurgiCare journey. All our patients will benefit from the wealth of medical expertise and experience of our trained specialist surgeons, consultant anaesthetists, theatre staff, nurses and clinicians.

What's more, our patient charter care centre aims to treat each patient as an individual, irrespective of their ethnic origins, religious or cultural beliefs. Every SurgiCare patient is assessed against National Institute of Clinical Excellence (NICE) guidelines, and every effort will be made to ensure you receive information that directly affects your health.

Contact us for further information on patient care

For further information on our patient charter care centre, contact SurgiCare today. We'll provide you with information on how to make suggestions or complaints about our patient care. We're proud of our services and are always looking for ways to improve, so we welcome your comments on our patient charter care centre.

Patients are encouraged to follow the following guidelines:

Please treat your Surgeon, Doctor, Nurse or Clinician as you would expect to be treated by them - with politeness and respect.

Please cancel appointments that you cannot attend or no longer need - somebody else is always waiting.

If you do have a genuine complaint, please contact the Registered Clinical Manager to discuss your concerns. This is the quickest way to solve any problems and they need your help to provide the best patient care.

Each patient care centre charter includes a guide to undertaking surgery or a treatment and generally covers the following information:

Guidelines:

• On Call Facilities
• Patient care
• Feedback Patients Commitment To SurgiCare Zero Tolerance to violence And Abuse
• Complaints Procedure
• The Data Protection Law

Contact SurgiCare today to inquire further on our patient care charter centre or book a free cosmetic surgery or cosmetic treatment consultation.