SurgiCare provide a 24 hour telephone service where our on call Nursing team are available to answer any questions or queries and to offer reassurance and support when required.
Each patient is treated as an individual, in a non judgemental way.
Your SurgiCare journey will be supported by trained Specialist Surgeons, Consultant Anaesthetists,Theatre Staff, Nurses and Clinicians, each with a wealth of clinical and medical expertise and experience.
People involved in your care will give you their names and ensure that you know how to contact them.
SurgiCare run an appointment system. You will be given a time at which the Surgeon or Lifestyle team will see you. You should not wait more than 30 minutes in our waiting room, without an explanation.
Patients will be treated as individuals, irrespective of their ethnic origin or religious or cultural beliefs.
Every effort will be made to ensure that you receive the information which directly affects your health and the care being offered to you.
SurgiCare ensures that every patient is assessed against the guidelines produced by the National Institute for Clinical Excellence (NICE) criteria.
SurgiCare will provide you with information about how to make suggestions or complaints about the carewe offer.
SurgiCare are proud of our service andare always looking for ways to improve, so,we welcome your comments.
All Cosmetic Surgery and Cosmetic Treatment patients are provided with a discharge/post treatment questionnaire, which provides a platform to rate our services. The results of which are available in Reception.
Your Surgeon, Doctor, Nurses and Clinicians will always do their best for you, whilst endeavouring to provide you with 100% care during your stay\visit at SurgiCare.
Please show your support by following these simple guidelines:
Please treat your Surgeon, Doctor, Nurse or Clinician as you would expect to be treated by them - with politeness and respect.
Please cancel appointments that you cannot attend or no longer need - somebody else is always waiting.
If you do have a genuine complaint, please contact the Registered Clinical Manager to discuss your concerns. This is the quickest way to solve any problems.
But they need your help to provide the best care for all patients.
Each charter includes a guide to undertaking surgery or a treatment and covers in general, the following information:
Guidelines